RETURN & REFUNDS
Return and Refund Policy
Returns are accepted within [X] days of receiving your order. Items must be in their original condition, unused, and in the original packaging. Please include your order number and a reason for the return.
To return an item, contact our customer service team to initiate the process. Once approved, ship the item to the provided return address. Return shipping costs are your responsibility unless the return is due to a defect or error on our part. After we receive and inspect the returned item, we will process your refund or exchange. This typically takes 7-10 business days.
Refunds are issued to the original payment method. Please note that shipping fees are non-refundable. If approved, refunds will be processed within [X] business days of receiving the returned item.
Exchanges are possible by following the return process and specifying the new item you wish to receive, subject to product availability.
Certain items, such as personalized or custom products, cannot be returned or exchanged unless they are defective or damaged upon arrival.
If you receive a damaged or defective item, contact us immediately with details and photos of the issue. We will arrange for a replacement or refund as appropriate.
For any questions or concerns regarding returns or refunds, please reach out to our customer service team.